Legal
Privacy Policy
Last updated: 20 February 2026
1. Information We Collect
When you use Elsewhere Collective's website or submit an enquiry, we may collect:
- Your name, email address, and phone number
- Retreat preferences and dates shared via the booking form
- Any messages or notes you include in your enquiry
- Usage data such as pages visited, browser type, and device information
2. How We Use Your Information
We use the information collected solely to:
- Respond to your retreat enquiries and booking requests
- Communicate retreat details, logistics, and updates
- Send occasional newsletters (only with your consent)
- Improve our website experience
We will never sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
Your data is stored securely and retained only for as long as necessary to fulfil the purposes described above. We use industry-standard measures to protect your information from unauthorised access.
4. Refund Policy
No Refunds
All payments made towards Elsewhere Collective retreats are non-refundable. Once a booking is confirmed and payment is received, refunds will not be issued under any circumstances — including but not limited to cancellations, schedule changes, early departures, no-shows, or personal emergencies.
We understand life is unpredictable. If you are unable to attend, you may transfer your spot to another person, subject to availability and prior written approval from Elsewhere Collective. Please reach out to us at connect@elsewherecollectives.com to discuss your options.
5. Third-Party Services
Our website may use third-party services (such as analytics or hosting providers) that collect anonymous usage data. These services have their own privacy policies and we encourage you to review them.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for communications at any time
- Lodge a complaint with the relevant data protection authority
7. Contact
For any privacy-related questions or requests, please contact us at connect@elsewherecollectives.com.